Orange Email – the End of the Road

Orange Email is closing

It has been on the cards for some time but one of the UK’s big internet companies, Orange, have announced that they are closing a number of their email accounts – so-called ‘legacy’ accounts – from 31st May 2017.

Why are they closing the accounts?

Over the years, internet companies have been bought and sold, including to competitors. Generally speaking, as the companies have been bought up, the new owners have kept the email addresses from the old company going, so as not to cause too much hassle for customers because of the changeover. After all, changing your email address is a process that no-one wants to do very often.

Unfortunately, these legacy email systems make little or no money for the new owners so the costs of running them are not recouped. Also, email technology has changed and improved over the years and few companies want to invest in upgrading their systems supporting the legacy products.

What email addresses are closing?

Here is the list of the email addresses that are closing: –

•    Orange.net
•    Orangehome.co.uk
•    Wanadoo.co.uk
•    Freeserve.co.uk
•    Fsbusiness.co.uk
•    Fslife.co.uk
•    Fsmail.net
•    Fsworld.co.uk
•    Fsnet.co.uk

What you need to do – Home users

When you decide to create an alternative email address, bear in mind that it may be preferable to open an account that is not dependant on your broadband company as this will give you flexibility later on, should you wish to change.

We recommend (as does Orange) that you consider opening a Gmail account with Google. This free service has some of the best anti-spam in the business and has much more flexibility than the service that you had before.

What you need to do – Business users

If you are using one of these addresses for your business, you need to get a new address now so that you can warn your customers and suppliers as soon as possible, as there appears to be no facility from Orange to forward your customers to your new address, after the closure date.

As mentioned in a previous Blog article, it is best to use your domain name for your business emails – and this is actually cheaper than you may think.

If you need help in creating your new email account, domain name or transferring Emails and Contacts to your new email address, give us a call on 01455 209505.

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Steps to a Paperless Office

Move to a paperless office

So your desk is buried in paper, your shelves are overcrowded with stacks of documents, and you’ve carved out just enough space for your keyboard, mouse and coffee? It’s time to go paperless, not just for your own sanity, but to streamline the entire business.

It’s the one move that saves time and space while gaining flexibility for your workforce.

When you’re ready to adopt paperless processes, consider these 4 steps:

Make use of the Cloud for storage and search:

Dropbox or Google Drive are the easiest tools to begin implementing paperless storage and collaboration, though there are others such as Evernote and Microsoft OneNote. Documents can be uploaded, viewed and edited only by those with permission and as well as clearing paper clutter, Cloud storage makes everything more flexible too.

No matter which you choose, you’ll be able to easily find files using search functions, and no longer need to remember whether it was filed by name, subject or category – just enter what you need and let the system locate it for you. Then simply update, share or email the file as required.

No more filing cabinets or archive rooms, just clutter-free workspaces, room to breathe, and possibly even lower overheads now that you could fit into a smaller office space. Digital files will also allow remote access, perfect for working on the go or mobile staff. Access files at any time using your secure login, on any device, from any location.

The added bonus of course, is that the Cloud storage also acts as an offsite backup for you and many have value added services such as unlimited ‘undelete’ – where deleted items are retrievable at any time, so you don’t have to worry if you’ve deleted the wrong thing!

Provide training:

Make sure that there is training or information to ensure that all workers are up to speed with the new system and the way you’d like things done. This is the time to set standards for file and folder names, new collaboration and security rules. Long-term adoption will require cooperation from workers at all levels of the business, and training for everyone will go a long way towards success.

Scan necessary papers:

The move towards digital files often requires a step back to scan necessary files into the system. Many of the office grade multifunction printers offer double-sided feed scanning, so you can quickly scan papers into the system and then dispose of the paper.

If there are practical or legal reasons for you to keep the paperwork, secure storage offsite is available whilst you use the digital copies for day to day work.

Alternatively, you can obtain special scanning hardware (like Fujitsu Scansnaps) which scan and digitise documents or there are companies that provide bulk documentation scanning for you.

Each file will digitise to quite a small size, so running out of hard drive space shouldn’t be a concern.

Prioritise backups:

The best way to prevent file and document loss is to have a robust backup system, including a regular off-site backup. Treat your backups as a vital insurance policy, so that your files are readily available and intact if required.

Ready to go paperless? We can help. Call us today at 01455 209505.

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Is your password in the top ten worst Passwords of 2016?

Computer security with good passwords

When the worst (or most guessable) passwords for 2016 were compiled from data breaches in the past year, the results tended to confirm what we have found in many cases – that many people are still using passwords that are so easy to guess that they are a hackers dream.

You can have the best antivirus protection in the world, but using an easy password means that you are just allowing people access as if you had just left your password on a post-it note stuck on the computer (and we’ve seen that too!).

You won’t need 3 guesses what the top two most common passwords are – 123456 and password – are you using one of them?

The Top Ten most used passwords

The top ten as compiled are: –

1.    123456
2.    password
3.    welcome
4.    ninja
5.    abc123
6.    123456789
7.    12345678
8.    sunshine
9.    princess
10.    qwerty

Is yours one of these, or a combination such as password1?

Other research shows that key combinations are becoming a favourite, such as zaq11qaz and other keys taken from patterns on your keyboard. The problem is that if someone wants to try to get into your computer, it isn’t just a question of some person guessing all the possibilities and typing them in – there are programs built specifically to try password combinations much faster than a human being can do, when typing in details.

These programs are designed to target all the common passwords first, such as names and, of course, the likes of password and 123456. They go through more and more possible combinations, knowing that most people tend to take a less complicated approach to their passwords and as such they may strike lucky.

How can you make your passwords harder

There was a time when the general approach was to have a minimum of 8 characters in your password, using letters and numbers. The advice now is to have a minimum of 12 characters (although 16 characters is becoming more popular), again with a combination of letters and numbers but also using capitals and where possible, using special characters such as @ and ! However some websites do not allow the use of special characters, in which case you would need to stick to the alphanumeric method.

Make your passwords impenetrable but memorable

If you have a secure password such as hGu7vyXakeTgo034 it can hardly be classed as memorable and with good reason. So the ‘sweet spot’ is to have a password that is just as complicated, but is one which you can recall without too much trouble.

We recommend a phrase that you can easily recall but substituting letters with numbers, capitals and if possible, special characters, such as wEd0coMPu73rR3P@irs – a version of “wedocomputerrepairs” – just come up with a phrase that means something to you but which you can change enough to be effective.

There are also paid and free password manager programs that you can use, which encrypt and remember passwords for you, but make sure that you use a reputable program, so research such as program reviews is important.

Also, as we have advised previously, try not to re-use passwords if at all possible.

It’s easier than you think to make it harder for your password to be compromised, yet many people do not take this important step. The fact is that you need a good password every bit as much as you need protection from viruses and malware – they are both important.

If you would like advice on securing your computer, give us a call on 01455 209505.

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When and Why you should use Remote Support

Remote Support

If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer. Homework, budgeting, bills, even browsing emails can all have a degree of urgency that mean having a broken computer isn’t comfortable for long.

Your computer technician offers two options: remote repair or technician visit. Which is the best choice for you?

Benefits of Remote Support

Cost: If remote repair is a possibility, your technician can connect via the Internet and can investigate the problem – using specialist software that allows a technician to use their own screen, keyboard and mouse as if they were sitting right there in front of your computer.  You can watch while they work or you might also choose to just leave it turned on so the Tech conducts the repair, whilst you do something else. Depending on how long it takes, it will be much cheaper than a visit, for obvious reasons.

Speed: Remote support is great for troubleshooting issues and in many cases we connect remotely and find that it is a setting that is wrong, or some other issue that does not take long to rectify. Seeing the actual problem is much better when diagnosing faults and having a technician checking your computer, possibly within minutes of your call, is better than waiting.

Convenience: As we come to customers’ Homes and Offices, you already get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into a repair store – and back.

Apart from the speed and cost benefits, we find that we are also using Remote support for other things apart from repair, such as our computer tuition – showing customers how to do things with their computer – which is very handy when you don’t have to go outside your home or office to learn it.

Negatives of Remote Support

Repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, guided physical repair isn’t viable either.

Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but many require a physical call-out.

Connection speed: Obviously an internet connection is needed and a slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process.

Trust: You must be careful who you allow to connect to your computer. For example, a scammer remotely connecting to your computer can wreak havoc without you knowing, so it’s vital that you choose a company (or person) that you can trust who will not do anything untoward. Just apply the same caution that you would when allowing any person to look at your computer or even come into your home.

Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs.  Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.

Need a repair? Call us at 01455 209505 for rapid remote support.

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Windows 10 Creators Update Coming Soon

Windows 10 logo

In April 2017 Microsoft will begin rolling out the next major Update to the Windows 10 operating system, which they are calling the ‘Creators Update’. Even though this may dismay many people who remember the issues that they had with the ‘Anniversary’ update in 2016, Windows 10 has been specifically designed to have these major updates in much the same way as Apple OSX and iOS does.

Privacy changes

Microsoft has been heavily criticised since releasing Windows 10 because of the amount of private data it collects about users by default – that is unless the data collection is switched off in settings that most people wouldn’t look for. In the Creators Update, users will see a Privacy Settings page when installing initially (or after a major Update) with toggle controls that go into much more detail about privacy settings such as Location and relevant ads. Unfortunately the telemetry and diagnostic data that Windows 10 collects cannot be switched off and the choice will be either minimal data sent or all data is sent to Microsoft – there will be no middle ground.

There is also a ‘Privacy Dashboard’ now available through your Microsoft account, which allows you to manage data collected, such as browsing data and the data that Cortana collects.

Gamer Friendly

The Creators Update includes a Gaming Options section as well as a Game Mode, which tries to tweak hardware resources in a gamer-friendly way. There will also more Xbox compatibility involving streaming and chat.

Paint Revamped

The venerable love-it-or-hate-it ‘Paint’ program will include 3D capability and is believed to include tools and filters that assist in image manipulation, 2D-3D conversion and more sophisticated functions.

Windows Update Improvements

Windows Update has been a necessary evil for many years but even more so with Windows 10, after all Windows Update was the main reason why so many people had their computers ‘upgraded’ to Windows 10 whether they wanted it or not!

If you have the ‘Professional’, ‘Enterprise’ or ‘Educational’ version of Windows 10, you will be able to defer Updates for longer – unfortunately ‘Home’ version users will still be the Windows Update ‘guinea pigs’.

Windows Update ‘Active Hours’ will now be available which many people will be pleased about as it will allow you greater control over when Updates are installed. You will be able to tell the computer what times you want Updates installed and more importantly, when you don’t want them installed – so there should be fewer reboots at the worst possible time in future!

Microsoft Edge Tweaks

Changes will include Microsoft Wallet support, a ‘Set Aside’ function to stash your browser tabs for later, and a Tab Previews bar which allows you to view thumbnails of open tabs.

It will be interesting to see how Edge matures, although many people are still a little sceptical at the moment.

Theme Improvements

There will be enhanced support for customising the look of your computer and you can buy more Themes from – you guessed it – the Windows Store. This will be a welcome addition for the many people we see who do not go for the dark look out of the box.

Windows Defender

The built-in antivirus app in Windows 10 will get more functions, including new scanning options and reports on computer performance and health (much like paid versions). Strangely, it will also include a ‘Refresh Windows’ option, which is a nuclear option that you need to be very careful of, as it removes apps and programs that did not come with the computer.

There are many more changes and tweaks coming with the Creators Update, including being able to drag Start Menu Apps on top of each other (effectively grouping them as if in a folder), Virtual Reality support, automatic locking of the computer when walking away from it, EBooks, Cortana Monthly Reminders and many others.

As this is the new way of getting the “latest and greatest” version of Windows, Windows users will have to get used to getting larger updates at regular intervals which are essentially the equivalent of Windows 10.1, 10.2, etc., although this fact may not be good news for those who still have low broadband speed.

Before doing any kind of upgrades (especially significant Updates like this one), do make sure that you have backups of all your important personal files first. Some updates do go wrong and you need that peace of mind beforehand.

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Ransomware comes to iOS

iOS Ransomware scam

For some time now, Windows users have been targeted by criminals who effectively lock their computers and extort money from them – using malicious software called Ransomware. Much of the time, the scammers display messages pretending to be from law enforcement, alleging user access to pornography, etc. and users generally cannot remove these messages unless they pay.

Mobile Safari flaw

Unfortunately, a flaw in Apple’s Mobile Safari browser brought this problem to iOS users. Malicious code on some websites forced the browser to constantly display a message telling people that Safari could not open a page because it was “invalid” and that it was caused by viewing illegal pornography.

What the scammers did was to exploit a flaw relating to pop-up windows using Javascript, which allowed them to constantly display their ransom message by creating a pop-up window loop – effectively making Safari unusable.

Users were told to email an address for unlocking instructions, or forcing them to buy an iTunes gift card to pay a fine.

How to fix this flaw

Due to the nature of what the scammers were alleging, many users did not ask for help, which is a pity as the message could be removed by going into device settings and clearing the browser’s cache, or going into ‘Airplane mode’ and closing the tab – things which the scammers knew most users would not be aware of.

This flaw has been present for some time, but has now been fixed in the 10.3 iOS release this week, amongst other fixes and tweaks to the operating system.

As with all iOS releases, there are pluses and minuses when upgrading, but Ransomware is just one good reason to upgrade today.

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The Internet of Things

Internet of Things

Not too long ago, when you watched a TV programme or film that showed someone talking to a computer (and the computer answered back) it was just science fiction. Now it’s fact, just take Amazon Echo for example – one of a number of little gadgets just waiting for you to talk to it. Now, you can ‘talk’ to and control aspects of your home, wherever you are.

What is Internet of Things?

The I.T. world loves its jargon and you may have heard of the phrase ‘Internet of Things’ – this means an interconnected system of everyday devices controllable over the internet.

You arrive at home and the door unlocks because it knows who you are, sensing the key in your pocket. The lights switch themselves on and your favourite music begins to stream through the living area. The home is already the perfect temperature because you switched on the heating using your smartphone, and as you head for the fridge you notice an alert on the screen congratulating you on meeting your exercise goal today and suggesting a tasty snack.

This is actually reality today thanks to the Internet of Things (IoT), for example the ‘Hive’ service from the well-known energy company British Gas uses IoT technology. Almost anything that can be turned on or off is now able to be connected to the internet and an entire industry has popped up to help users create a custom experience designed around their unique needs.  Electronic locks, lights, healthcare wearables and household appliances are just the beginning.

Adapters can transform even the most random appliance into a connected gadget, as well as add new layers of functionality. Millions of people are wearing a Fitbit, Jawbone or other wearable fitness trackers to track steps and calories, while others are letting their fridge order groceries!

The practical applications are almost endless, including: GPS trackers on pets, home security via webcam, patient monitoring of blood pressure/heart rate, weather monitoring, and remote power points. No more worrying all day if you left the iron on, just push a button on your phone and know for sure it’s turned off.

Not everyone wants this interconnectivity, (such as their fridge telling them when to order milk – they may want it to be just a fridge) but the technology is there and is going to be built into more and more devices that you buy from the shops from now on.

With all this connectivity comes risks.

If your home devices are connected over the internet, they are open to internet risks just like everything else. While the idea of having your toaster hacked is a bit mind-boggling, technology connected to the internet is open to exploitation. The webcam that allows you to monitor your pets may also allow other people to glimpse inside your home, but only if it’s not secured properly. Unfortunately, it only takes one small gap for a cyber-attack to get through, and once in, all connected devices are at risk.

Having your lights taken over by a far-away prankster may seem like a small risk, but gaps allow them into your computers, phones and tablets too. That’s the part the movies skip over – the networking protections that exist in the background, shielding against attacks.

Taking the time to properly secure your IoT device is essential to making sure you get the whole, happy future-tech experience.

Got an IoT device? Give us a call at 01455 209505 to help you set it up securely.

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Why you should not use a free email address for your business

Don't use a free email address for your business

The message is clear: email is king. Many companies, clients and customers choose to communicate primarily by email and it is a fundamental part of marketing strategy…unless you’re using a free email like Hotmail, Gmail, or even your internet provider. If that’s the case, then you’re losing business each and every day.

Does it look professional? Probably not.

How people perceive your business is what makes your business. Imagine if banks used free email accounts – you’d never feel comfortable giving them your personal details let alone any money. Without that professional touch, you’ll appear temporary and maybe less permanent. It puts your credibility into question and sends the message that you’re not serious about doing business – or worse – that you’re prepared to cut corners.

It may misrepresent your experience

Newer businesses often start out with a free email address. The address tends to communicate that they may be new and have less experience, and are perhaps even testing the waters in a new direction. They may not be proven yet and are firmly within the hobby-zone.  Continuing to use the free address once your business moves into the professional arena means you’ll struggle to build momentum and any experience will be negated.

It’s forgettable or inappropriate

Your business success hinges on being memorable enough to gain referral custom and results from your advertising. Unfortunately, free email addresses are by default filled with hard to remember clutter, for example – joesplumbing_1985@hotmail.com or milkshakes1559@gmail.com.
Neither of these roll off the tongue, is appropriate for business, or can be remembered without a high likelihood of typing mistakes and bounce back.

Branded email addresses such as joe@joesplumbing.co.uk make running a profitable, scalable business much easier.

It’s not permanent or safe

When you use a free email address you are at the mercy of the email provider. They may close down operations or cancel your account for any reason – and there’s little that you can do. These types of accounts are also often hacked and leaked, as well as having poorly performing spam filters, if any. When a better internet or email deal comes along, you’re still stuck using the old address because it’s printed on your business cards, car lettering and flyers.

With your own domain name, you own it and can move it to a new business-grade email service easily. You’ll also have complete control over the addresses within your domain, resetting passwords and creating/closing accounts at will.

Most importantly, it costs less than you think to have branded email.

Give us a call at 01455 209505 to set up your own branded business email service.

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Browser HTTP – HTTPS warnings and what they mean

HTTPS secure connection in browser

There are two common ways that you can access the internet using an internet browser like Firefox, Chrome, Safari, etc. and they are called HTTP and HTTPS. Some of the main browsers may now start displaying warnings that they didn’t before and this will explain why and what they mean.

HTTP is the standard method of accessing websites and you can see it in the address bar of your browser, when you see a website address such as http://www.example.com.

HTTPS is more secure because it creates an encrypted connection between you and your online bank, or a website that you are ordering something from – a website that you may be giving your credit card details to. This is achieved by websites using special security certificates that the browser can verify as secure and you can tell this by seeing the green padlock where the website address is. In some cases, there is a padlock (as the picture above) or the whole website address may be shown in green in your browser.

HTTPS is becoming the preferred choice

Until recently, the main use of HTTPS was to protect financial transactions or personal information from being intercepted. This is now changing because there are many benefits in making all websites use it, even when not doing those transactions. For example, if you are logging into something like Facebook, a membership website or forum, it is better to have your login details protected if possible rather than going over the internet unencrypted.

Also, it makes it more difficult for those people who create malicious websites that imitate a genuine website, in order to get you to hand over personal information.

Browsers are highlighting HTTP/HTTPS

Google Chrome announced a while ago that starting this year, they are changing the way the browser shows websites, in that Chrome will start to identify any website that isn’t using HTTPS – whether the website is a financial one or not.

So if you login to something or enter important information, you may now see: –

Chrome security warnings

Similarly, Firefox is now flagging non-HTTPS websites and when there is a website with a login, this warning is displayed advising you that the connection is not secure, that is not using HTTPS.

Address bar not secure

If you are entering login details, you may also see this: –

Insecure login warning

Eventually, all websites will go the HTTPS route, but at the moment there is generally a cost implication for website owners for the security certificates and setup, so the speed of the take-up of HTTPS will be gradual.

In the meantime, if you see any of the above warnings and you have to enter login details, credit card or other personal information, you now know what they mean and can make an informed choice about what you do next.

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Computer Tune Ups – what to look out for

Computer tune up

Many people like to ‘tune up’ their computers and we often see various programs on customer computers that are supposed to do this.

Unfortunately some of these programs can do the opposite of tuning up your computer, so here are a few general tips about ‘tuning up’.

Registry cleaning programs

Avoid them – even Techs do not go into the Windows Registry unless they have to. The Registry in Windows is one of the most important files on your computer and contains all the settings necessary for your computer to work properly. It is so important that if there’s a problem with the Registry file, it can cripple the computer and in some cases, you would need to reinstall Windows if the Registry was corrupted.

Many ‘tune up’ programs include a Registry cleaning element and even with best efforts, a Registry cleaning program can delete or corrupt important information. Is it worth it – especially when you bear in mind that the people who make Windows, do not supply a Registry Cleaner program themselves.

If you do decide to go ahead and ‘clean’ your Registry, make sure that you do create a Registry backup, and just as importantly, know how to replace it if things go wrong.

Tune up programs

There are many of them available, both free and commercial – there are too many programs to list here but it is best to stick to well-known programs from established manufacturers. We recommend that before using any of them, research them on a search engine first to find out if they are any good or should be avoided. You do need to check exactly what they do and if in doubt, deselect the parts of the program that you are not sure about, such as anything to do with the Registry.

Some so-called tune-up programs are simply a scam – they do not do what they say they do and just look good – but are there just to take your money. Some programs are poorly written and can damage your data.

There are also many fake tune-up programs out there that contain malware, so be very careful what links you click on, as you may get a nasty surprise and it won’t be a tune up!

If you ever see a tune-up program appear that you have not deliberately installed yourself, you can be fairly certain that it’s either fake or a scam – either way, delete it straight away and if it keeps coming back or will not uninstall, contact an I.T. professional.

Computer housekeeping – defragmentation

Regular defragmentation of hard drives can help performance, because over time, data on your hard drive can get further and further apart (because it is split into smaller packets). If those pieces are too far apart, it can take longer for mechanical drives to collect all the pieces when you need them, so defragmentation brings all the pieces closer together, which can improve performance.

SSD drives are getting more popular so you need to be aware that they do not need defragmentation like mechanical drives do, as SSD drives can access information equally fast no matter where it is on the drive. In fact, SSD makers such as Samsung recommend disabling defragmentation utilities altogether, if you have an SSD drive, because SSD drives are rated by the amount of data written to them over their lifetime and running a defragmentation utility just uses up that data.

Apart from defragmenting, keep an eye on installed programs, especially those that auto start every time you switch on, as this can make things slow down, even on Windows 10 computers.

If you would like a professional tune up of your computer, give us a call on 01455 209505.

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