A couple of years ago, TalkTalk made the news after admitting that they had been hacked and large amounts of customer private data had been accessed illegally. At that time there were a number of scammers pretending to be from TalkTalk, phoning people trying to get remote access to their computer by saying that they were infected or their emails had been hacked.
The idea was to convince people into paying them a lot of money, by accessing their computers to either create a problem (to pretend to fix), to syphon details to be used later in ID and bank fraud or just to scare the customer.
Scammers are back
We are now seeing an increasing number of cases where scammers are using the TalkTalk excuse but are even more believable, by giving information that a customer would assume could only be from TalkTalk. For example, customers who have had problems with their emails and who have contacted TalkTalk about it, who have then got a call from the scammers.
Even if these calls are just a coincidence, and that the contact information they are currently using is from the original hack, we strongly suggest that all TalkTalk customers be extra vigilant anyway as these people are very believable and make a lot of money doing this. This also applies to ANY other company that calls you out of the blue, as TalkTalk is not the only company name misused by scammers in this way.
Remember that TalkTalk would never call you to ask for passwords, or contact you out of the blue to ask to remotely access your computer for some reason. Also, they could not tell if your computer is infected or not without examining it, so they would not call you to tell you that it was.
What to do if they call
If you do get a call from someone saying that they are from TalkTalk (or other company), no matter how believable, do not let them access your computer. Go to the genuine company website, get contact details and call them, to make sure that the person you are talking to is genuine.
Also, remember that remote connections can be used legitimately too and you should not be put off using it – just be especially careful who you allow to connect remotely to your computer and you should be ok.
If you think that you may have already been scammed or just want help, give us a call on 01455 209505.