A new scam targeting the popular Google Chrome browser has been reported, which attempts to panic users into calling a number and – you guessed it – providing a card number to pay to ‘fix’ the non-existent problem.
The way they do this is to display a fake error message in the Chrome browser: –
As well as displaying this message, they make the browser completely unusable by making Chrome download and save high numbers of files at so fast a pace, that the browser freezes.The notification that the downloads are happening can appear so fast and then disappear, so that users may not see it and be warned by it.
Pretty soon, the computer processor and RAM resources gets used up, leading to the point that the whole computer is rendered useless, which adds to the panic.
The scammers hope that by the user panicking, the phone number is called.
This scam can be introduced onto systems through a website that has been hacked or by malicious advertisements.
What to do if you get this Scam message
In Windows, press the Control + Alt + Delete keys and select Task Manager – with the Chrome browser highlighted, click ‘End Task’. Then the usual virus/malware scanning should be done.
In MacOS, select ‘Force Quit’ by pressing Command + Option + Escape, to do the same.
So if you are unlucky enough to get caught in this scam, whatever you do, do not call the number. Close the browser and run thorough scans using a good security package.
If you need help, call us on 01455 209505.