CSH Computer Services Limited has always respected customer privacy and any information we hold is the minimum required in order for us to provide services to customers. All “Personal Data” is held within the United Kingdom and CSH Computer Services Limited is the ‘Controller’ of that data.
CSH Computer Services Limited collects Personal Data from our customers themselves and that information comprises: –
- Telephone number(s)
- Email address
- Device details
Such Personal Data is held in paper form and also on secure Cloud storage for the purposes of Accounting and operational Backups.
Cookies and Website Usage Information
Our website uses ‘Cookies’ and analytical code such as ‘Google Analytics’ to enable us to track usage of our website, in order for us to improve our service. This allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.
This information is anonymised and stored on secure servers in the UK.
Use of the Information
CSH Computer Services Limited uses Personal Data solely to enable us to provide services to our customers. Information is never used for the purposes of marketing and we do not provide your information to third parties.
Security of Data
CSH Computer Services Limited uses appropriate technical controls and measures to secure and protect your Personal Data from unauthorized disclosure, such as strong user access controls, security procedures and SSL technology to encrypt internet transmission.
Unfortunately, no data transmitted over the Internet can be guaranteed to be 100% secure and as a result, even though CSH Computer Services Limited will attempt to protect all Personal Data held by us, CSH Computer Services Limited cannot provide a 100% guarantee that Personal Data will be completely secure from misappropriation by hackers or from criminal activities, or in the event of a failure of computer hardware, software, or network.
CSH Computer Services Limited will notify you if we become aware of a security breach involving your personally identifiable information.
Legal Basis to Process Your Data
We process your Personal Data for the following purposes: –
Contractual: Where we need the Personal Data to perform a Contract with you, e.g. provide support as requested by you.
Legitimate Interests: We process the Personal Data of customers as necessary to pursue the our legitimate commercial interests in providing our services, where those legitimate interests do not override customer rights.
Consent: Some of our services require the consent of customers, such as our regular Newsletters which provide useful information for customer benefit. Such consent is requested and confirmed prior to subscribing the customer to our lists.
Legal Obligations: We may be obliged by law to provide Personal Data, such as a legal access request and in such cases CSH Computer Services Limited will comply with the relevant legislation applicable at that time.
Due to the nature of the Personal Data provided by the customer, CSH Computer Services Limited relies on the customer to provide accuracy of information. Such information is collected only from customers themselves.
We retain Personal Data we collect from customers where there is a need to do so for legitimate business reasons, such as providing our Services, Accounting purposes, Tax purposes or other regulatory requirements. Where there is no further need for your Personal Data to be retained it will be deleted.
Your rights include: –
- You can correct or update your Personal Data, or request deletion of it, by emailing firstname.lastname@example.org.
- You can object to processing your Personal Data, ask for restriction of processing or request portability. Please contact the above email address.
- Any email communication which is not directly connected to an ongoing service request is and always will be subject to confirmation of customer acceptance and the customer can opt-out at any time.
- You can withdraw consent to processing at any time.
- Should you wish to do so you have the right to complain to a Data Protection Authority (in UK The Information Commissioners Office at https://ico.org.uk)
We only provide our services to persons over the age of 18 years and as such do not process any Personal Data relating to Children.
We do not process Sensitive Customer data, e.g. information relating to a customers race, religious belief or any other sensitive matter.